Refund policy

Returns Policy

Returns & Refund Policy for End-Use Customers of Host Defense® Brand Supplements

At Fungi Perfecti, we take great pride in our Host Defense® products. If for any reason you are not satisfied with your purchase of Host Defense, our goal is to make it right. Please see the terms of our Host Defense 90-Day Satisfaction Guarantee at https://hostdefense.com/pages/satisfaction-guarantee for full details.

 

If you purchased your product from one of our authorized resellers, please contact the same reseller to process your return.

If you purchased your product directly from us, please contact our customer service team as soon as possible:

Phone: 1-800-780-9126
Email: info@fungi.com
Returns should be shipped to this address:
8940 Select CT SE
Tumwater, WA 98501

Please be ready to provide your name, order number, shipping address, and the name and lot code of the product to be returned. Having this information ready will help us serve you more effectively.

We will work to meet your needs by either replacing your item or refunding your purchase price for the product in question.

We appreciate your support and look forward to assisting you.

Please note:

  • We are unable to accept returns for products that were delivered more than 90 days prior to return request.
  • Shipping costs are non-refundable, except in cases of a shipping error on our part.

Returns Policies for Items Other Than Host Defense® Products

Live Items

Please do not ship Live Items back to Fungi Perfecti. If you suspect that your Live Item is damaged or defective, contact Fungi Perfecti immediately. Our Customer Service team will assist you.

Fungi Perfecti does not accept returns of live items.

Below, you will find information pertaining to returns of non-live items for various reasons.

Defective/damaged merchandise:

Fungi Perfecti will replace defective merchandise free of charge provided that the following steps are taken:

  • Damaged/defective merchandise must be reported to Fungi Perfecti within 10 business days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement.

  • Customers notifying Fungi Perfecti of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available.

  • When notifying us of a return, please have your order number available (this number will appear as "Invoice No." and will appear on the upper left corner of the invoice included with your order).

  • Having informed Fungi Perfecti of the intent to return product, please ship defective item(s) back to Fungi Perfecti with sufficient and appropriate packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt.

  • Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.

  • Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.

Fungi Perfecti will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.

Returns for reasons other than defect/damage:

For returns of this sort, please be aware of the following policies and steps for returning products to Fungi Perfecti:

  • Merchandise being returned for reasons other than defect or damage will be subject to a 4% restocking fee.

  • Fungi Perfecti must be notified of all returns within 10 business days from the day of receipt. Failure to report returns in a timely manner may result in additional fees.

  • Customers notifying Fungi Perfecti of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available.

  • When notifying us of a return, please have your order number available (this number will appear as "Invoice No." and will appear on the upper left corner of the invoice included with your order).

  • Having informed Fungi Perfecti of the intent to return product, please ship defective item(s) back to Fungi Perfecti with sufficient and appropriate packaging. Please include the original box and when possible, so that we can assess the package upon receipt.

  • Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.

  • Upon receipt of the return package, Fungi Perfecti will calculate return costs, and contact you to verify that a return has been made.

Fungi Perfecti will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.

Refunds Policy

Fungi Perfecti does not offer refunds for live items. Please do not ship Live Items back to Fungi Perfecti. If you suspect that your Live Item is damaged or defective, contact Fungi Perfecti immediately. Our Customer Service team will assist you.

In the event that a refund is approved for your return of non-Live Items, the following protocols shall apply:

  • We prefer to issue a refund in the same form of payment used to originally purchase product. However, this may not always be possible. For example, if more than 30 days have passed since the original credit card transaction for an order, we may not be able to process refund to the credit card. In this instance, would issue refund in the form of a check.

  • When credit card refunds are processed, please allow up to 5 business days for funds to be returned to your account. (This time may vary depending on the processing times required for various financial institutions.)

  • In cases where an "in store" credit is appropriate, we can issue a credit to your Fungi Perfecti customer account. Customers must then call us at (800) 780-9126 to apply such credits towards their next order.