Turnaround Time for Orders
On average, orders are processed and shipped within 3 business days from the time that they are received. When items are unavailable or out of stock, shipment may be delayed until all items are in stock. A member of our customer support team will contact you if there are back orders or other delays.
If you have an order or are in need of expedited shipping, call (800) 780-9126 to place your order by phone, and we will gladly inform you of current availability and shipping options. Orders placed online may not be processed until the following business day, so we encourage customers to call us with expedited concerns.
Host Defense ships through the United States Postal Service (USPS) and through UPS. For orders shipping with UPS service, you must provide a physical address—no PO boxes for UPS packages.
Host Defense does not guarantee same-day shipping. Unless otherwise specified, we will do our best to find the most cost-effective and appropriate shipping method for the items that you have ordered. If you require immediate assistance with the shipment of your order, please call us at (800) 780-9126, and we will be glad to provide shipping options and timelines for you.
When selecting your shipping method at checkout, please keep in mind that the stated transit time for your order is an estimate. They do not include our turnaround times which average 3 business days or less. Only UPS Next Day, Second Day and 3-Day offer guaranteed transit times, and we expedite processing to the best of our ability. USPS Priority or First Class Mail transit times are not guaranteed and their processing is not expedited. Holiday and weather delays do occur, and are beyond our control. For the most updated information on transit times, please consult our web site or the site of your shipping carrier of choice.
Returns & Refund Policy for End-Use Customers of Host Defense® Brand Supplements
At Fungi Perfecti, we take great pride in our Host Defense® products. If for any reason you are not satisfied with your purchase of Host Defense, our goal is to make it right.
As soon as possible, please contact your supplier for further guidance regarding a return.
If you purchased your product from one of our authorized resellers, please contact this same reseller to process your return. (Please note, this warranty does not extend to purchases from unauthorized resellers).
If you purchased your product directly from us, please contact our customer service team as soon as possible:
Please be ready to provide your name, order number, shipping address, and the name and lot code of the product to be returned. Having this information ready will help us serve you more effectively.
We will work to meet your needs by either replacing your item or refunding your purchase price for the product in question.
We appreciate your support and look forward to assisting you.
- We are unable to accept returns for products that were delivered more than 90 days prior to return request.
- Shipping costs are non-refundable, except in cases of a shipping error on our part.
- This warranty does not apply to products purchased through unauthorized resellers, including unauthorized sellers on Amazon.com, eBay.com, or other third-party marketplace websites.