How to Place an Order With Fungi Perfecti / Host Defense

Fungi Perfecti accepts orders made online at www.fungi.com, by phone (800-780-9126) or through the mail (PO Box 7634, Olympia WA 98507). Please read below for detailed information about each of these ordering methods.

Online Orders

When placing an order online, please be aware of the following:

• Be sure to provide accurate address and payment information. This includes proper billing and shipping addresses. Failure to provide correct information may lead to delays or cancellations.

• Please double-check all orders before submitting them. Fungi Perfecti will ship orders as they are received, and expect that customers have ordered the proper products and quantities. Corrections may be made to orders only if Fungi Perfecti is immediately notified of order errors prior to processing and shipping. Do not place duplicate orders, as this will complicate any corrective action needed. Please contact Fungi Perfecti immediately if errors have occurred with your order.

• Fungi Perfecti must have a valid means for contacting customers, and requires either a phone number or email address for all orders. If an email address is provided, it should be assumed that we may use if for communication pertaining to the order. Failure to provide correct contact information may result in delay or cancellation of an order if we cannot reach you in a timely manner.

• Fungi Perfecti will process orders as quickly as possible, but we do not guarantee that orders will be shipped the day they are received. If you have an order requiring expedited shipping, please place your order by phone at (800) 780-9126, and our customer service team will provide further details about your shipping options.

Orders by Phone

To contact Fungi Perfecti by phone, call toll free (800) 780-9126, or dial locally (360) 426-9292, and our customer service team will be glad to assist you.

When preparing to place an order by phone:

• Please have your order prepared. Compiling a brief list of the items that you wish to purchase before calling is very helpful, and will allow us to process your order more efficiently.

• Have shipping name and address on hand—be sure to include any suite or apartment numbers that correspond with the shipping location. Failure to provide accurate shipping information may lead to loss or delay of delivery.

• For payments made with credit/debit cards, we will also require the billing address at which you receive your bank statements. Please have this information available when you call.

• Fungi Perfecti must have a valid means for contacting customers, and requires either a phone number or email address for all orders. If an email address is provided, it should be assumed that we may use if for communication pertaining to the order. Failure to provide correct contact information may result in delay or cancellation of an order if we cannot reach you in a timely manner.

• Once your order has been properly processed, our customer support members can provide you with an order number for your records, as well as providing estimated shipping times based upon your order.

Orders by Mail

If at all possible, please contact Fungi Perfecti at (800) 780-9126 before mailing in an order so that we can provide a shipping cost for you to include in the total. Failure to include the cost of shipping will result in additional delays, as we must then contact you with such information, and await payment for the balance prior to shipping.

• Do not write your credit card information down to mail it to us. Unless you are paying by check or money order, you should call us to provide payment information. This is for your security.

• Include your name and phone number so that we can contact you immediately if there are questions or delays with your order.

• Provide an accurate shipping address—be sure to include any suite or apartment numbers that correspond with the shipping location.

Payment Methods

• Fungi Perfecti accepts payments made via credit/debit cards bearing the Visa, MasterCard, or American Express logos. Payments can be made by card both though our secure online order system and by phone at (800) 780-9126.

• You may also make payments by money order or personal check. Money orders or cashiers’ checks are preferred, as personal checks may delay your order a few days, especially with large orders. Please see "Check Payment Procedures" for further details about this payment option. We accept Purchase Orders from Universities and Schools within the United States and Canada only.

• All other orders must be paid for in advance. Fungi Perfecti cannot reserve merchandise for customers in expectation of payment. Sorry, no CODs.

Check payment procedure:

If you wish to pay by money order or check, please call us at (800) 780-9126, and we will be glad to calculate the shipping cost and total for your order.

• Once your order has been calculated, we will also provide an order number—good for up to 30 days—to be written on your check or money order.

• Personal checks may be held for 10 business days before shipping your order. This is a mandatory hold period while the bank processes the funds.

• Fungi Perfecti can accept checks made out in US funds only.

• Checks returned to Fungi Perfecti for non-sufficient funds ("bounced" checks) will result in a $30.00 fee. The order will not be shipped until payment for both the original order and the $30.00 NSF fee is received.

Please do not send in orders without first calling to verify shipping costs. This process will allow us to process and ship your order in a timely manner after we receive your payment.

Turnaround Time for Orders

On average, orders are processed and shipped within 3 business days from the time that they are received. When items are unavailable or out of stock, shipment may be delayed until all items are in stock. A member of our customer support team will contact you if there are back orders or other delays.

If you have an order or are in need of expedited shipping, call (800) 780-9126 to place your order by phone, and we will gladly inform you of current availability and shipping options. Orders placed online may not be processed until the following business day, so we encourage customers to call us with expedited concerns.

Shipping

Fungi Perfecti ships through the United States Postal Service (USPS) and through UPS. For orders shipping with UPS service, you must provide a physical address—no PO boxes for UPS packages.

Fungi Perfecti does not guarantee same-day shipping. Unless otherwise specified, we will do our best to find the most cost-effective and appropriate shipping method for the items that you have ordered. If you require immediate assistance with the shipment of your order, please call us at (800) 780-9126, and we will be glad to provide shipping options and timelines for you.

Please Note:
When selecting your shipping method at checkout, please keep in mind that the stated transit time for your order is an estimate. They do not include our turnaround times which average 3 business days or less. Only UPS Next Day offers a guaranteed transit time, and we expedite processing to the best of our ability. USPS Priority or First Class Mail transit times are not guaranteed and their processing is not expedited. Holiday and weather delays do occur, and are beyond our control. For the most updated information on transit times, please consult our web site or the site of your shipping carrier of choice.

International Orders

Fungi Perfecti is glad to ship to international destinations. Please note, however, that all international customers are responsible for checking with their country’s import authorities before placing an order over the phone or via email. Your country may have restrictions on the import of mushroom products that would prohibit our live items or supplements from being shipped to your location. Fungi Perfecti will not be responsible for foreign shipments that are not permitted due to import restrictions. It is the responsibility of the customer to verify the acceptability of those products that they wish to order prior to placing an order with Fungi Perfecti.

Once you have determined that your country will allow the import of our products, you may place your order via email, or by phone. A current phone number is required for all international shipments; please provide a valid phone number with your order.

After you have placed your order, we will contact you with an accurate shipping total. Your card will not be charged until accurate costs have been calculated and you call with payment and approval.

Once we have contacted you with an accurate shipping cost, we will await your reply for two weeks. If you do not call within that time to approve shipping costs and pay, your order will be cancelled.

Fungi Perfecti cannot calculate or estimate the costs of international duties, taxes, or import fees. International customers will be responsible for all duties, taxes and import fees associated with their shipment.

Fungi Perfecti may not quote your international order and ask that you rather find a broker within the United States. We may also point you to international distributors that could fulfill your order. With an increase in customs regulations, taxes and shipping costs, we may prioritize previous customers over new inquiries and may not accept new orders at any given time.

Quoted Orders

Please note: due to the weight, value or dimensions of certain orders, we will be unable to provide an exact shipping quote online. Most items will be marked within their description with this information to be clear that the shipping may change. In order to expedite our quoting process, we will be estimating the shipping to the best of our ability. Once paid and imported we will manually double check the online quote and reach out to you directly by email or phone within 1-2 business days if additional funds are needed.

Most likely shipping will be less than what you originally authorized, in this case we will simply capture your original authorization for the lesser amount. If by chance more funds are needed to proceed we will reach out for further payment. We do not store your credit card details provided online for security reasons. No matter the outcome we will confirm your order by emailing you the final accurate invoice and provide you with an ETA for your Freight, UPS or USPS shipment.

If any of this is unclear or you would prefer to receive an accurate quote prior to providing payment, please contact us directly at 1-800-780-9126 | 360-426-9292 | Email: info@fungi.com

Special Offers

Bulk Discounts
Fungi Perfecti / Host Defense offers special pricing on volume purchases of specific Products and/or Collections in our online store(s). These discounts are detailed in the "Special Offers" Tab of the description for each applicable Product. These discounts are valid online only, and may not be valid if combined with other discounts or offers, such as Coupons (see below).

Coupons
Fungi Perfecti / Host Defense will periodically offer coupon codes for special discounts or offers (e.g., "Buy One Get One Free") on selected merchandise in our online store(s). These codes are valid online only, may not be valid if combined with other discounts or offers, and are valid for a limited time only (the length of time varies). Most coupon codes/special offers can only be used once per customer. Only one coupon code of any type can be used per order; however, that code may apply to multiple items on the order (e.g., "20% off all 1 ounce Extracts"). Valid only on US orders. Offers not valid for resellers.

Returns Policy

Returns & Refund Policy for End-Use Customers of Host Defense® Brand Supplements

At Fungi Perfecti, we take great pride in our Host Defense® products. If for any reason you are not satisfied with your purchase of Host Defense, our goal is to make it right. Please see the terms of our Host Defense 90-Day Satisfaction Guarantee at https://hostdefense.com/pages/satisfaction-guarantee for full details.

If you purchased your product from one of our authorized resellers, please contact the same reseller to process your return.

If you purchased your product directly from us, please contact our customer service team as soon as possible:

Phone: 1-800-780-9126
Email: info@fungi.com
Returns should be shipped to this address:
8940 Select CT SE
Tumwater, WA 98501

Please be ready to provide your name, order number, shipping address, and the name and lot code of the product to be returned. Having this information ready will help us serve you more effectively.

We will work to meet your needs by either replacing your item or refunding your purchase price for the product in question.

We appreciate your support and look forward to assisting you.

Please note:

• We are unable to accept returns for products that were delivered more than 90 days prior to return request.
• Shipping costs are non-refundable, except in cases of a shipping error on our part.

Returns Policies for Items Other Than Host Defense® Products

Live Items

Please do not ship Live Items back to Fungi Perfecti. If you suspect that your Live Item is damaged or defective, contact Fungi Perfecti immediately. Our Customer Service team will assist you.

Fungi Perfecti does not accept returns of live items.

Below, you will find information pertaining to returns of non-live items for various reasons.

Defective/damaged merchandise:

Fungi Perfecti will replace defective merchandise free of charge provided that the following steps are taken:

• Damaged/defective merchandise must be reported to Fungi Perfecti within 10 business days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement.

• Customers notifying Fungi Perfecti of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available.

• When notifying us of a return, please have your order number available (this number will appear as "Invoice No." and will appear on the upper left corner of the invoice included with your order).

• Having informed Fungi Perfecti of the intent to return product, please ship defective item(s) back to Fungi Perfecti with sufficient and appropriate packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt.

• Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.

• Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.

Fungi Perfecti will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.

Returns for reasons other than defect/damage:

For returns of this sort, please be aware of the following policies and steps for returning products to Fungi Perfecti:

• Merchandise being returned for reasons other than defect or damage will be subject to a 4% restocking fee.

• Fungi Perfecti must be notified of all returns within 10 business days from the day of receipt. Failure to report returns in a timely manner may result in additional fees.

• Customers notifying Fungi Perfecti of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available.

• When notifying us of a return, please have your order number available (this number will appear as "Invoice No." and will appear on the upper left corner of the invoice included with your order).

• Having informed Fungi Perfecti of the intent to return product, please ship defective item(s) back to Fungi Perfecti with sufficient and appropriate packaging. Please include the original box and when possible, so that we can assess the package upon receipt.

• Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.

• Upon receipt of the return package, Fungi Perfecti will calculate return costs, and contact you to verify that a return has been made.

Fungi Perfecti will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.

Refunds Policy

Fungi Perfecti does not offer refunds for live items. Please do not ship Live Items back to Fungi Perfecti. If you suspect that your Live Item is damaged or defective, contact Fungi Perfecti immediately. Our Customer Service team will assist you.

In the event that a refund is approved for your return of non-Live Items, the following protocols shall apply:

• We prefer to issue a refund in the same form of payment used to originally purchase product. However, this may not always be possible. For example, if more than 30 days have passed since the original credit card transaction for an order, we may not be able to process refund to the credit card. In this instance, would issue refund in the form of a check.

• When credit card refunds are processed, please allow up to 5 business days for funds to be returned to your account. (This time may vary depending on the processing times required for various financial institutions.)

• In cases where an "in store" credit is appropriate, we can issue a credit to your Fungi Perfecti customer account. Customers must then call us at (800) 780-9126 to apply such credits towards their next order.

Live Item Terms of Sale

• Limitation of Liability: Fungi Perfecti warrants to the extent of the purchase price only that the indoor patches, mushroom plug spawn, and outdoor mushroom spawn sold are as described on the label within recognized tolerances. No other warranty is given, expressed or implied, of (1) the suitability of spawn for purposes beyond those endorsed by our instructions or (2) against loss due to factors beyond our control. We cannot accept any responsibility for the many uncontrollable growing conditions and climactic conditions (substrate preparation, environmental contaminants, temperature control, moisture control, etc.) that must be met to insure the success of your mushroom spawn.

• Indoor Mushroom Patches: Fungi Perfecti guarantees our Indoor Mushroom Patch™ products to perform within estimated parameters, provided that Patches are cared for in accordance with provided instruction booklet and any additional information provided by our customer service support team. If you encounter difficulty, contact Fungi Perfecti promptly—often, we can help!

• Outdoor Mushroom Patches, Plug Spawn, Sawdust Spawn: Fungi Perfecti, LLC guarantees to our customer that the mushroom spawn will be viable upon receiving. We will replace any spawn stored and used according to this Mushroom Spawn Sale Agreement if the mushroom culture does not demonstrate vitality and purity during the expansion stage. If you experience problems with spawn, please contact us immediately. Due to the many environmental factors beyond our control, Fungi Perfecti cannot guarantee the production of fruitbodies (mushrooms) from our outdoor cultivation products (see Limitation of Liability above). Please be aware that the purchase of our Sawdust / Woodchip Spawn does not include an instructional booklet. These products are intended for knowledgeable cultivators—in purchasing these items, we assume you understand how to use them. For guidance with these products, please consult Growing Gourmet and Medicinal Mushrooms by Paul Stamets.

• Hawaiian orders: due to import restrictions in the state of Hawaii, it is necessary to obtain a permit for the importation of live mushroom mycelium into the islands. This affects the sale of Fungi Perfecti’s Indoor and Outdoor Mushroom Patches, Plug Spawn for Log and Stump Cultivation, and Pure Mushroom Spawn and Cultures.

  • Customers in Hawaii wishing to purchase any of these products will need to first apply for and receive an Import Permit from the HSDA Plant Quarantine Branch.

  • The permit can be downloaded in Adobe Acrobat format online here. If you have further questions, you can contact Fungi Perfecti or speak directly to Will Leon-Guerrero at the Hawaii State Department of Agriculture, 1428 S. King Street, Honolulu, HI 96814. Phone: (808) 832-0566.

  • Additionally, these import restrictions prohibit all shipment of our MycoGrow mycorrhizal products into Hawaii.

• Grain Spawn and In Vitro Mushroom Cultures:

  • All grain spawn and cultures are custom produced, and may take between 2–6 weeks to produce, depending on species and availability.

  • Fungi Perfecti requires a signed spawn/culture agreement for all grain spawn or culture orders. Please be aware: we will mail, fax or email you a copy of this agreement as soon as possible after your order is submitted. (Customers will be expected to provide valid contact information. Fungi Perfecti must have a valid means for contacting customers, and requires either a phone number or email address for all orders. If an email address is provided, it should be assumed that we may use if for communication pertaining to the order. Failure to provide correct contact information may result in delay or cancellation of an order if we cannot reach you in a timely manner.) You will then need to sign and return this agreement. We will not begin production of your spawn or cultures until signed agreement is received. Summaries of these agreements can be found below:
    Mushroom Spawn Sale Agreement
    Mushroom Culture Sale Agreement

  • Cultures and grain spawn do not come with instructions, as it is expected that customers purchasing such items are sufficiently knowledgeable and proficient in those aspects of cultivation pertinent to their use. We advise a thorough familiarity with the information contained in the book Growing Gourmet and Medicinal Mushrooms for information about culture and grain spawn use.

In order to expedite our quoting process, we will be estimating the shipping to the best of our ability. Once paid and imported we will manually double check the online quote and reach out to you directly by email or phone within 1-2 business days if additional funds are needed.

Most likely shipping will be less than what you originally authorized, in this case we will simply capture your original authorization for the lesser amount. If by chance more funds are needed to proceed we will reach out for further payment. We do not store your credit card details provided online for security reasons. No matter the outcome we will confirm your order by emailing you the final accurate invoice and provide you with an ETA for your shipment.

If any of this is unclear or you would prefer to receive an accurate quote prior to providing payment, please contact us directly at 1-800-780-9126 | 360-426-9292 | Email: info@fungi.com

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